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Case Studies

Every workplace has unique records management needs and challenges. Discover how we’ve improved the way staff access and share information across a number of different industry environments.

Case Study

National Blood Authority

  • Industry

    Government

  • Users

    78

  • National Blood Authority

The National Blood Authority has transformed its organisational culture and records management function from a paper-rich model to a digital-first culture where over 98.5% of records are born digital, managed digitally and will eventually be digitally retained or cremated.

The Problem

Excessive time to retrieve files, including regular lost files ‘somewhere in the office’.

The Solution

Improve real-time access to information from both inside and outside the office.

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“Without a great web interface for end-users we don't believe that we would have been able to transition staff to the EDRMS world.”

Case Study

Australian Wool
Innovation Ltd

  • Industry

    Not-for-profit

  • Users

    29,000+

  • National Blood Authority

Australian Wool Innovation Limited (AWI), the owner of The Woolmark Company, invests in research, development and marketing for the Australian wool industry. Owned by more than 29,000 Australian woolgrowers, the company invests along the global supply chain for Australian wool — from woolgrowers through to retailers.

AWI’s business driver was the desire to create a ‘single source of truth’; an authoritative store of compliant documents and records. This solution implemented led to a reduction in records management costs, a reduction in document duplicates and versions, and, in the long term will lead to a reduction in storage and file server costs.

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Case Study

Department of Agriculture
and Water Resources

  • Industry

    Government

  • Users

    4000+

  • Department of Agriculture

The Department of Agriculture and Water Resources develops and implements policies and programmes to ensure Australia's agricultural, fisheries, food and forestry industries remain competitive, profitable and sustainable, and supports the sustainable and productive management and use of rivers and water resources. They have over 4000 staff working in offices, airports, mail centres, shipping ports, laboratories and abattoirs; located in regional centres, rural communities and capital cities.

The Department had the goal of not only improving information management and governance but to also enhancing how the existing HPE TRIM system is utilised and viewed within the Department.

As part of this improvement and transition project the Department chose to upgrade to Micro Focus Content Manager and implement iCognition’s RM Workspace, a COTS product that is designed from the ground up to improve the staff experience in Content Manager use and increase collaboration around information in Content Manager.

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“iCognition's road map and innovation for the future provides for a positive user experience and ease of use while underpinned by records management compliance”

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